Privacy policy
Effective Date: 05/26/2025
Poppy's Light ("Company," "we," "us," or "our") values the privacy of our customers, visitors, and users ("you," "your," or "user"). This Privacy Policy outlines how we collect, use, store, share, and protect your personal information when you interact with our website, services, and Shopify-powered store.
By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, do not access or use our site or services.
- INFORMATION WE COLLECT
1.1 Personal Information You Provide We collect personal information you voluntarily provide when you:
Make a purchase
Subscribe to email updates
Contact customer support
Submit a dispute or inquiry
This may include:
Name
Email address
Shipping/billing address
Phone number
Payment method details (processed securely via Shopify, Stripe, PayPal, etc.)
Note: We do not store full credit card numbers or sensitive financial information on our servers.
1.2 Automatic Data Collection When you browse our site, we may automatically collect:
IP address
Device type, browser, and operating system
Referring/exit pages
Clickstream behavior
Time spent on pages
Cookies and similar tracking technologies
1.3 Cookies and Tracking We use cookies to enhance user experience, analyze traffic, and personalize content. You can disable cookies in your browser settings, but certain site features may not function properly.
- HOW WE USE YOUR INFORMATION
We use your information to:
Process and fulfill orders
Respond to support inquiries
Detect and prevent fraud or abuse
Enforce our Terms of Service
Communicate with you about your order or updates
Send promotional emails (you may opt-out anytime)
Support internal business operations and analytics
- SHARING OF INFORMATION
We may share your information under limited circumstances, including:
With Shopify: For transaction processing, order management, and account support
With third-party payment processors (e.g., Stripe, PayPal, Apple Pay)
With logistics and shipping providers for order delivery
With fraud detection and security services
If legally required: In response to subpoenas, court orders, or other legal processes
In the event of a business transfer such as a merger, acquisition, or asset sale
We do not sell or rent your personal information to third parties.
- DATA STORAGE AND RETENTION
All data collected is stored securely using Shopify's infrastructure and other encrypted third-party services. We retain personal data as long as needed to fulfill the purposes described in this policy or as required by law.
- DATA SECURITY
We implement physical, technical, and administrative safeguards to protect your data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
- YOUR RIGHTS & CHOICES
Depending on your jurisdiction, you may have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Opt-out of promotional communications
Withdraw consent where applicable
To make a request, contact us at: love@poppyslight.com
- CHILDREN'S PRIVACY
Our site is not intended for children under 13 (or under the age of majority in your region). We do not knowingly collect or solicit personal information from minors. If you believe a minor has provided us with personal data, contact us immediately.
- INTERNATIONAL USERS
By using our services from outside the United States, you acknowledge that your information may be transferred to, stored in, and processed in the U.S. and other jurisdictions with different data protection laws than your own.
- THIRD-PARTY LINKS
Our website may contain links to third-party websites or services (e.g., donation recipients, tracking tools). We are not responsible for the privacy practices of those third parties. We encourage you to read their policies before engaging.
- CHANGES TO THIS POLICY
We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted to this page with a revised effective date. Continued use of our services after updates constitutes your acceptance of the new terms.
- CONTACT US
If you have questions about this Privacy Policy or your data, please email us at: